The Apple Mac Man

Terms and Conditions

Please make sure you have read, understand and agree to them

before engaging our services

1. 1)       All work brought to us is deemed to be from a private individual unless made clear in advance and 
   

           accompanied by a formal written order from an authorised company emloyee.

2. 2)       Unless otherwise agreed in advance, all machines and / or repairs will be demonstrated as working
   

           on collection / delivery and must be paid for at that time. Repairs will not be released to new

           customers based on verbal reassurances of payment being sent on later.

3. 3)       Payment by personal cheque will require identification and a valid guarantee card to the value involved.
   

4. 4)       Exceptions to the above may be made, at our discretion, for those individuals or companies that have
   

           an existing or established trading record with us.

5. 5)       We will not accept work from private individuals and then release equipment against a verbal request
   

            to send the invoice to their employer ( see 1 above).

6. 6)       All machines, equipment & parts utilised or supplied remain the property of Apple Mac Kent until
   

           debts to us are settled in full.

7. 7)       Invoices must be settled within 10 working days from date of issue.
   

8. 8)       Late, delayed or dishonoured payment will incur a surcharge of 2.5% or £10 per week (whichever is
   

           the greater). Incurred expenses chasing or pursuing payment will be documented and charged at std    

           hourly rates & added to the invoice surcharge.

9. 9)       ALL supplied or repaired equipment must be collected within 30 days of notification that it is ready.
   

           We will contact you once by telephone and if necessary, once by e-mail (if known).

           It is not our policy to ‘chase’ you for collection of your equipment. If you are experiencing problems, it

           is your responsibility to designate a representative to act on your behalf.

10. 10)     Unless otherwise agreed in writing in advance, we reserve the right to (and will in most cases),
    

           remove new parts from any machine not collected after 60 days and dispose of the non-working

           equipment at current trade prices in order to recover our costs.

Requesting equipment, services or repairs implies that you have read and agreed to the above

Item (10) arises from the increased number of uncollected equipment evident in the preceding 12 mnths

The independent Mac Specialist for Kent and the South East.

Repairing and supporting Apple Macs since 1984

© TheAppleMacMan.com2009