Rates/Times

Rates and Opening Hours / availability :-

All parts are charged at cost-to-us, you only pay for our time and expertise.

Diagnostics / Dismantling / Repairs are best carried out in the controlled environment of our

workshop whenever possible, (its also keeps your costs down):-

Certain processes such as data recovery / transcription can be very lengthy (e.g. 5 or 6 hours).

If we conduct the work at our premises we can in effect conduct other work while waiting for

yours to complete - i.e. enabling us to reduce your charges for our time.

Standard Rates: Mon - Fri 9.00 am to 5:30 pm £25 per hour (our location)

Saturdays 9:30 am to 4:30 pm £25 per hour (our location)

Sundays (by arrangement) £35 per hour (our location)

weekday eve (until 9pm) £30 per hour (our location)

Call - Outs: As above but add £5 per hour. Travel time to/from your premises is chargeable

Tel Support: Existing customers for ‘quick (5 min?) fixes’: £ FOC (at our discretion)

New customers / extended calls:- £25 per hour

Please note: While it is key to TheAppleMacMan’s business ethos to try and assist people

wherever possible, it is are not a free advice line. Recent abuses of this facility

(e.g. ringing mobile phones at 11pm for free advice) are not acceptable.

Out-of-hours collections and drop-offs:

Many of our busy clients find that being able to drop-off and collect equipment outside of

‘normal’ office hours is highly convenient.

We will, with prior agreement, accept /return machines until 8pm in the evening, Mon-Fri

Emergencies:

In dire circumstances we can (and have) assisted clients with urgent problems late into the evening

and into early morning (e.g. 3am). After 9pm, Rates are £50 per hour, minimum charge £100.

Discounts:

May be available for multiple repairs and / or extended work (e.g. one or two days)

Each case is considered on its own merits.

Rates/Times

The independent Mac Specialist for Kent and the South East.

Repairing and supporting Apple Macs since 1984